Shipping & Delivery Information – LOCO Scooters

This article explains how shipping works at LOCO Scooters, what to expect after placing an order, and how to track your delivery.

Shipping to the Republic of Ireland

We use DPD and UPS to ship nationwide across Ireland.
For oversized or heavy items that cannot be shipped via standard courier services, we may use third‑party hauliers. These deliveries may take slightly longer and may not offer the same level of tracking as DPD or UPS.

In the Dublin area, some orders may be delivered directly by our in‑house fulfilment team.

Delivery timeframes (ROI)

Standard delivery: 1–3 business days from the time the order is received
Delivery times may vary depending on:
- Stock availability
- Whether the item requires modifications (e.g. puncture‑proof tyre installation)
- Oversized or palletised items

If an item has a longer delivery timeframe, this will be clearly stated on the product page.

Order cut‑off times

Orders placed after 5pm on weekdays, or at any time on weekends or Irish public holidays, are considered received at 10am on the next business day.
Business days are Monday to Friday, excluding Irish public holidays.

Example:
If you place an order at 7pm on Thursday, it is considered received at 10am on Friday. Monday would count as the first business day.

DPD local depot collections

DPD depots operate independently. In some cases—especially for heavy items—the local depot may request that the customer collect the parcel directly. This is more common in Northern Ireland.

If you have specific delivery requirements, please leave a note at checkout or contact us on 01 524 2062, and we’ll do our best to accommodate you.

Shipping to the UK

We ship to Northern Ireland, England, Scotland and Wales using DPD or UPS.

Delivery timeframes (UK)

Typical delivery: 3–7 business days
Delivery times may vary depending on:
- Stock availability
- Required modifications
- Remote locations or islands

Delays may also occur during customs processing, which is outside of our control.

Customs & charges

All prices shown at checkout include customs duty, VAT and taxes.
There are no additional charges after payment.

To ship to the UK, we require:

Full delivery address
Postcode
Email address
Phone number

This information is passed to our shipping partners to ensure successful delivery.

What happens after you place an order?

Once you place an order, you can expect the following:

Order confirmation email
Sent immediately after your order is placed.
Dispatch & tracking email
When your order is processed and shipped, you will receive another email confirming dispatch and including your tracking number.

Dispatch timing may vary if the item is a pre‑order or if stock is held in a different location.
Courier notifications
- DPD usually sends additional emails when:
  - The parcel is out for delivery
  - The parcel has been delivered

At all times, you can track your order using your tracking number provided in the dispatch email.

Click & Collect

We offer a Click & Collect option.

When collecting your order:

You must present the card used for payment
This policy is strictly enforced to prevent fraud

If we suspect fraudulent activity or need to verify an order, we reserve the right to withhold release of goods until verification is complete.

Packaging

All electric scooters and e‑bikes are shipped in clearly identifiable packaging.
If you are purchasing a scooter as a gift, you may wish to use an alternative delivery address.

Pre‑order items (including electric bikes)

Pre‑order items are not subject to standard delivery timelines
Estimated delivery dates are shown on the product page where available
If no estimate is listed, please contact us before purchasing

Pre‑order items are non‑cancellable once placed, as they are not in stock at the time of purchase.

Need help with your delivery?

If you have any questions about shipping, delivery, or tracking your order, please contact us at:

📧 info@locoscooters.ie

We’ll be happy to help.